0

No products in the cart.

Book now
HomePrivacy Policy

Privacy Policy

Privacy Policy – JG Residency

Last Updated: [12 DEC 2025]

JG Residency (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our guests, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our property or our website.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

  • Name
  • Phone number
  • Email address
  • Government ID details (Aadhaar, Passport, Driving License, Voter ID)
  • Gender and date of birth (only when required for verification)

B. Booking & Stay Information

  • Check-in and check-out dates
  • Room type and preferences
  • Payment status and mode
  • Communication logs with our staff
  • Feedback and reviews

C. Website & Technical Information

  • IP address
  • Browser type
  • Device type
  • Cookies and usage patterns
  • Contact form submissions

D. CCTV Footage

For security and safety, CCTV cameras operate in common areas.
We do not record inside rooms or private spaces.

2. How We Use Your Information

We use the collected data strictly for the following purposes:

  • Booking confirmation and communication
  • ID verification during check-in
  • Providing services during your stay
  • Payment processing and receipts
  • Customer support and dispute resolution
  • Improving our property, website, and guest experience
  • Safety, security, and compliance with legal requirements

We do not sell or misuse personal information.

3. Sharing of Information

We only share information when necessary and with responsible parties:

  • Government authorities (only when required under law)
  • Payment gateways (UPI, card processors, Razorpay, etc.)
  • Service providers (SMS/Email services for booking confirmations)

We do not share data with advertisers or unrelated third parties.

4. Data Storage & Security

We take reasonable measures to protect your data:

  • Encrypted storage of digital records
  • Secure hosting environment for website forms
  • Restricted access to staff on a need-to-know basis
  • Protection against unauthorized access, alteration, or misuse

CCTV footage is stored securely and retained only for a limited duration unless required for investigations.

5. Cookies & Website Tracking

Our website may use cookies to improve user experience and track usage patterns.
Cookies help with:

  • Faster page loading
  • Remembering preferences
  • Understanding traffic and analytics

You may disable cookies in your browser settings if preferred.

6. Payment Security

For online or digital payments:

  • We do not store full card details
  • UPI and payment links are processed through secure gateways
  • Third-party payment processors follow RBI and PCI-DSS compliance

7. Your Rights

Guests have the right to:

  • Request correction of inaccurate personal data
  • Request deletion of data (if not required for legal compliance)
  • Withdraw consent for marketing communications
  • Ask what information we store about them

For any such request, contact management using the details below.

8. Data Retention

We retain personal data only as long as necessary:

  • Booking and billing records: as required by law
  • CCTV footage: short-term retention
  • Contact form messages: limited period unless needed longer

When no longer required, information is securely deleted.

9. Third-Party Links

Our website may contain links to external sites (e.g., payment pages).
We are not responsible for their privacy practices.
Guests are encouraged to review those policies separately.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

11. Changes to This Policy

JG Residency reserves the right to update this Privacy Policy at any time.
The revised version will be posted on our website with the updated date.

Write a review